Some customers are experiencing high latency on some endpoints

Incident Report for TrustCloud

Resolved

This incident has been resolved.
Posted Oct 14, 2025 - 16:36 EDT

Monitoring

A fix has been implemented and we are monitoring the results. (The last status update at 13:40 EDT was in error. The fix was already deployed at that time).
Posted Oct 14, 2025 - 15:02 EDT

Identified

The cause has been identified and a fix is being worked on.
Posted Oct 14, 2025 - 13:40 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 14, 2025 - 13:34 EDT

Investigating

Some customers are seeing elevated latency on some requests to TrustCloud. Additionally, a small number of Security Questionnaires may see elevated processing times. We are currently investigating the issue.
Posted Oct 14, 2025 - 09:53 EDT
This incident affected: TrustCloud, TrustOps, TrustShare, and TrustRegister.
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